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SafeShip Program

SafeShip Program

At Supply-A-City, we understand the importance of trust when ordering municipal furnishings and outdoor solutions online. That’s why our SafeShip Program is here to ensure every order arrives as expected, giving you complete peace of mind.

What's Covered

The SafeShip Program protects your order against:

  • Lost Shipments
  • Damaged Items Upon Delivery
  • Incorrect Items Received
  • Significant Delays Beyond Estimated Timeframes

How It Works

  1. Add SafeShip at Checkout
    Choose the SafeShip Program during checkout for extra peace of mind with your investment.

  2. Track Your Delivery
    Once your order ships, you'll receive tracking information to follow its journey.

  3. Inspect Upon Arrival
    Inspect items upon delivery and report any issues within 5 business days for prompt resolution.

  4. Fast Resolution
    If something isn’t perfect, our dedicated 24/7 support team will resolve the issue without delay—no lengthy processes involved.

Resolution Process

If you experience an issue covered by the SafeShip Program:

  • Contact Us: Reach out to our 24/7 support team within 5 business days of delivery (or expected delivery for lost items).
  • Provide Details: Share basic information about the issue, and photos if applicable.
  • Quick Action: We’ll address your concerns promptly with no complicated paperwork.

Our Commitment

We’re here to make the process simple and stress-free:

  • No Paperwork Hassles
  • Fast and Transparent Communication
  • Quick Resolution Timeline
  • Clear Updates on Next Steps

Exclusions

The SafeShip Program does not cover:

  • Damage occurring after successful delivery
  • Issues not reported within 5 business days of delivery
  • Orders shipped to incorrect addresses provided by the customer
  • Items refused at delivery without prior authorization
  • Consequential or indirect losses

Important Notes

  • The SafeShip Program is a service provided by Supply-A-City, not an insurance product.
  • Protection applies to items shipped to the address specified at checkout.
  • Coverage is valid for one delivery attempt to a commercial or residential address.
  • Supply-A-City reserves the right to determine the most appropriate resolution method.
  • Additional terms may apply for certain product categories or shipping situations.

Frequently Asked Questions

What’s the difference between standard shipping and the SafeShip Program?
Standard shipping includes basic delivery tracking and a 24-hour inspection window. The SafeShip Program extends this to 5 business days, offers priority resolution, immediate 24/7 support, and ensures a hassle-free process.

How quickly are issues resolved?
Most concerns are addressed within hours by our 24/7 support team.

What documentation do I need?
Minimal documentation is required—typically just your order number and basic details. For damage claims, we may request photos, but we keep the process simple.

Can I add the SafeShip Program after placing my order?
The SafeShip Program must be selected during checkout to ensure full protection from shipment to delivery.

Questions?

For questions about the SafeShip Program, our 24/7 support team is here to help. Contact us at (833)746-7688 for immediate assistance.