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Shipping & Returns

Shipping and Returns

Welcome to Supply-A-City's Shipping and Returns Information Page!

Our commitment at Supply-A-City goes beyond delivering your order; we aim to ensure satisfaction and peace of mind through transparent and straightforward policies. Below you’ll find detailed information about our shipping procedures and return policies.

Shipping Information

Carriers:

  • We partner with reliable carriers such as UPS, FedEx, and USPS, ensuring your order’s safe and timely delivery.

Delivery Timeframes:

  • Standard Shipping: Orders typically arrive within 14 to 21 business days. We strive for efficiency, so it's possible to receive your order sooner. Rest assured, we'll keep you updated every step of the way.
  • Shipping Cost: Enjoy complimentary shipping on all orders, with no minimum purchase required.

Order Processing:

  • We process orders on business days (Monday through Friday, excluding major holidays). Orders placed during weekends or holidays are processed on the next business day.

Tracking Your Order:

  • Upon shipping, you'll receive an email with tracking information, allowing you to monitor your package’s journey to your doorstep.

Return Policy

Satisfaction Guarantee:

  • If your purchase doesn’t meet your expectations, we’re here to make things right. You can return products within 30 days from the purchase date.

Conditions for Returns:

  • Items must be returned within 30 days of purchase.
  • Products should be in their original condition and packaging, unused.

Non-returnable Items:

  • We cannot accept returns for custom or personalized orders, sale items, and products returned beyond the 30-day period.

How to Return Your Product:

  1. Contact our Customer Service at Info@supplyacity.com to start the return process.
  2. Please provide your order number and reason for the return.
  3. You will receive return shipping instructions and a return authorization number from us.

Refunds:

  • Refunds are issued to the original payment method after we’ve received and inspected the return. Please allow 10 to 20 business days for the refund to process.

Exchanges:

  • To exchange an item, simply follow the return process. Exchanges depend on product availability.

Damaged or Incorrect Items:

  • Received a damaged or incorrect item? Please contact us immediately for a hassle-free replacement or refund.

Questions?

Our Customer Support team is ready to assist with any inquiries or concerns about our shipping or return policies. Your excellent shopping experience at Supply-A-City is our top priority.