Warranty and Return Policy
Last updated: March 22, 2024
Thank you for choosing Supply-A-City. We are dedicated to your satisfaction and to providing quality products that meet your needs. However, if you need to return a product or inquire about our warranty, here is our policy designed for clarity and fairness.
Return Eligibility and Process
Brand-Specific Return Policies:
- Our product range includes items from various brands, each with its own return policy. We align with these policies to ensure you receive consistent information and support.
Initiating a Return:
- For returns or detailed policy information on a specific product, please email us at Info@supplyacity.com with your order number, product details, and return reason. Our customer service team will guide you through the return process, adhering to the applicable brand's policy.
Key Policies
Order Cancellations:
- Orders may be canceled within 24 hours at no charge. Cancellations beyond this period may be subject to a restocking fee.
Damages and Faulty Items:
- Inspect your order upon receipt. For any defects, damages, or wrong items, please contact us immediately. We offer replacements or refunds to resolve such issues promptly.
Warranty Coverage:
- Warranty terms vary by brand. Contact us for specific warranty information on your product. Note: Warranties do not cover misuse or normal wear.
Buyer’s Remorse:
- Changed your mind? Return the product within 14 days of receipt, in its original condition and packaging, for a refund. A restocking fee may apply.
Exchanges and Wrong Product:
- Exchanges are allowed within 14 days of receipt, subject to product availability. Received the wrong item? Let us know within 48 hours for a correct replacement.
Return Process
- Contact info@supplyacity.com to start a return/exchange.
- Include your order number and return reason.
- Follow the return instructions provided by our team.
Refunds
- Post-inspection, we will process your refund/exchange. Refunds are credited to the original payment method within 10 to 20 business days.
What Happens Next?
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Return Authorization: Returns require authorization. We will provide the necessary details and return instructions upon approval.
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Refunds and Exchanges: We will notify you once we've inspected the return. Approved refunds/exchanges will be processed promptly.
Important Considerations
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Condition of Returned Items: Products must be returned in their original state, including packaging. Returns not meeting these criteria may face a restocking fee or rejection.
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Shipping Costs: Return shipping, unless due to our error, may be your responsibility. We suggest using a trackable service for valuable items.
Questions?
Our team is ready to assist with any questions about our warranty and return policies. Contact us at Info@supplyacity.com for support.
Thank You
Your satisfaction is our priority. We appreciate your business and trust in Supply-A-City for your needs.