USA Shade Eclipse Cantilever

USA Shade Warranty Coverage

USA Shade stands behind the quality of their structures with some of the strongest warranty coverage in the industry. Below is a plain-English breakdown of what is covered, for how long, and how to use it if you ever need to.

What Is Covered and for How Long

• Steel structure — 10 years. The structural integrity of all supplied steel is fully warranted for ten years from the date of sale.
• Fabric (Shadesure™, Colourshade® FR, Extreme 32™, Commercial 95™) — 10 years. Fabric is warranted against significant fading, deterioration, breakdown, and weather damage including outdoor heat, cold, and discoloration. If a warranty claim is approved, USA Shade will repair or ship a replacement fabric at no charge for the first six years. From year seven onward, coverage is pro-rated at 20% per year for the remaining four years.
• Sewing thread — 10 years.
• Steel surface finishes — 1 year.
• Assembly labor — 1 year, if assembly was performed by USA Shade.

Fabric Warranty Exceptions

Certain fabric types and colors carry different warranty terms:

• Shadesure™ in Red, Yellow, Atomic Orange, Electric Purple, Zesty Lime, Cinnamon, Olive, and Mulberry — 5-year pro-rated warranty.
• Individual fabric tops over 40 feet in length — 5-year non-prorated warranty.
• Precontraint 502™ waterproof material — 8-year pro-rated warranty.
• Fabrics on Coolbrella structures — 3-year warranty.

How to File a Warranty Claim

If you believe you have a warranty issue, here is what to do:

1. Submit your claim in writing within 30 days of discovering the problem.
2. Include a detailed description of the issue along with photos.
3. Send everything to warranty@usa-shade.com.

USA Shade will repair or replace defective products, or refund the portion of the purchase price related to the defect, at their discretion.

What Is Not Covered

The warranty does not cover:

• Normal wear and tear
• Misuse, vandalism, or contact with chemicals
• Damage from events outside normal weather conditions, including tornadoes, hurricanes, earthquakes, and wildfires
• Ice, snow, or wind loads that exceed the engineered design parameters of your specific structure
• Damage resulting from maintenance or repairs not consistent with USA Shade's care instructions
• Unauthorized modifications — no signs, lights, fans, or objects may be hung from the structure without prior written approval from USA Shade
• Assembly not performed by USA Shade or their authorized agents
• Fabric curtains, valances, and flat vertical panels
• Fabric installed on structures not originally engineered and supplied by USA Shade

The warranty is also void if the structure is not paid for in full or is not assembled in strict compliance with USA Shade specifications.

Warranty Transfers

If you sell your property, the warranty does not automatically transfer to the new owner. A transfer requires a complete on-site inspection by a USA Shade representative. Contact warranty@usa-shade.com to arrange this.

Liability Limit

USA Shade's liability under this warranty is limited to the original purchase price of the product. They are not responsible for lost revenue, lost profits, or any indirect or consequential damages related to a warranty claim.

At Supply-A-City, we're dedicated to more than just providing supplies; we strive to enhance and upgrade every aspect of your city, creating vibrant and sustainable communities.

• Customer-Centric Approach: We prioritize your satisfaction above all else. Our team is dedicated to providing exceptional customer service, ensuring you have a smooth and enjoyable shopping experience from start to finish.
• Quality Assurance: We offer only the finest products that meet our high standards of quality and durability. Our carefully curated selection ensures you get the best value for your money.
• Expertise and Experience: With years of experience in the industry, we have the knowledge and expertise to help you make informed decisions. Whether you’re looking for an outdoor oven or other essentials, we’ve got you covered.
• Free Shipping: Enjoy the convenience of free shipping on all orders over $50, ensuring your purchase arrives as quickly as possible and in perfect condition.
• Supporting Small Businesses: We believe in supporting small businesses. By choosing us, you’re helping to sustain and grow local entrepreneurs and small companies.

Choose Supply-A-City for quality products, exceptional service, and a commitment to making your city extraordinary.